So, your e-commerce website gets more traffic than rush hour in Los Angeles, thanks to snappy online advertising campaigns backed by a larger-than-life budget.
But you're not hitting your conversion goals. What gives?
It's possible you're not showing enough love to your current visitors. The most effective process to make more money with your existing online traffic is to use e-commerce conversion optimization.
It all starts with a four-step discovery process to determine the user types you want to optimize and how to update your digital assets accordingly.
It's easy and fun, we promise; there's drawing involved!
Below is an example map we created for an e-commerce site that was getting a lot of traffic, but was struggling to convert traffic. We used Google Drawings to create this map, but you can use a whiteboard, PowerPoint, water colors or whatever you like.
Once you've completed your map, you can prioritize what steps in your map you believe would have the greatest impact.
For instance, the company we were working with was dealing with two issues: purchased strangers had a very high bounce rate, and only a small percentage of leads were completing the checkout process after they added items to their shopping cart.
Here are the e-commerce conversion optimization steps we followed for users with high bounce rates:
Our next step in this process will be designing the landing pages we want to test. We're excited to get started because we've had great success with landing pages in the past. One of our most successful outcomes was a landing page that improved the lead conversion rates by 1,700 percent compared to a client's existing lead generation website. Although we would love to repeat that outcome here, our target is a more realistic 50 percent growth in conversions.
Want to make a good first impression? Pay attention to your homepage (your users already are!). Here are some tips for great homepage design.
How do you make a minimum viable product that gets all parties' buy-in? You prototype. See why prototypes are a required step in app design.