We are at the precipice of an explosion of AI content and applications – where AI chatbots will write thousands of blogs daily. With an exponential increase in noise littering the digital landscape, what will stand out and who will stand out will be determined by who communicates with a human voice and a human touch.
In a future where a digital overlay will mediate most experiences, the interactions we have that feel distinctly human will be the ones we appreciate the most. Those will be the experiences that make us want to come back for more.
As a business, you want to engender feelings like loyalty, trust, and belonging, but these are not feelings that can be readily achieved through AI; if anything, AI will hinder our ability to create those feelings. So if you choose to apply AI, you will need to do it in a way that is so seamless it becomes invisible— it will need to be so well integrated it hums in the background.
When AI is integrated poorly, the inhuman is not a feature but a bug. Think about the maddening experience of automated answering machines and phone trees where the automated system can’t understand what you are trying to say, and you end up down a circular rabbit hole before ultimately giving up in frustration.
When we talk about applying AI, we mean features like automation, predictive analytics, and data processing that can supercharge your business by saving time and money. However, applied AI is not new – Amazon, Google, and Uber have been using it for years, and what we already know from those early use cases is that customers can become more skeptical of brands that rely too heavily on automation and AI if it is done poorly.
The keys are to ensure that your business is putting the human user front and center and that your brand communicates in a human and authentic way.
Airbnb: The dominant and growing vacation rental platform has built its brand around “belonging.” Airbnb’s messaging and imagery focus on connecting travelers and local communities.
Patagonia: The iconic clothing brand built its reputation on sustainability and ethical manufacturing. Patagonia’s brand emphasizes the importance of protecting the environment – and customers spend money with Patagonia not just because they make kick-ass clothes (which they do) but also because they know that Patagonia is a company that cares about customers and the planet. Not only will they sell you new clothes, but they will fix your old clothes or sell you used gear.
Dove: The personal care brand, for years, has broken through the clutter by leaning into the most humane approach possible. Emphasizing real bodies, real women, real fears, and real pleasures. Dove sees their customers for who they are–flaws and all. Rather than polishing those flaws, Dove embraces them. Their most recent campaign is dedicated to pushing back against the kind of false beauty propagated on social media platforms that make young girls mentally and physically unwell.
Integrity: Applied AI for User Experience
For two decades, Integrity has consulted with businesses on user experience in digital spaces. We want to make the world of technology more accessible to humans. We constantly consider how and if we should integrate the latest technological developments into our clients' businesses. We want to save our clients’ time and money while increasing profits.
Today, we find ourselves at the cusp of rates of technological change that will be breathtaking. Hundreds of new tools will be launched every day, and it is the organizations that can operate nimbly and stay abreast of these trends that will come out ahead.
If you need consulting on how to apply ai to your business, call us today.
In today’s marketplace, where the only constant is rapid change, IntegrityXD is the leading marketing technology agency in St. Louis. Our commitment to excellence, innovative strategies, and client-centric approach set us apart.
Integrity is excited to announce that Integrity Partner Ed Morrissey will be a featured speaker at WOWCon 2024 on August 27th. A premier marketing event, organized by Without Walls Marketing, brings together industry leaders and innovators to discuss the latest trends and strategies in marketing.
Struggling to improve conversions and user engagement? Stop relying on assumptions! Data-driven design for websites unlocks the power of user analytics to create user-centric experiences that drive results. This approach helps you understand how users interact with your site, allowing you to identify pain points and optimize for a smoother experience. It also reveals what drives conversions so you can prioritize features for maximum impact.